Based in Cardiff, this is an exciting and challenging position for a highly motivated and energetic individual who is looking for the next step in their career. You must enjoy working in a very fast-paced, highly flexible, dynamic environment. This position will report to the Collections Manager, Financial Services.
The ideal candidate will help deliver a best in class arrears management function through the appropriate training and mentoring of colleagues, building an excellent rapport with customers and supporting them to repay overdue repayments on their lending agreements.
They will handle telephone calls confidently from customers experiencing financial difficulties and authorised 3rd parties in relation to lending that is behind with repayments. They will be able to agree and set up appropriate repayment arrangements, managing the customer relationship to facilitate the appropriate resolution in line with company policy and Treating Customers Fairly principles.
For the right candidate there will also be room for progression and development
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete a full CRB & Credit check to comply with regulatory requirements