KGB

Customer Service Advisor (Permanent)

UK-Cardiff
3 weeks ago(11/28/2017 4:38 AM)
ID
2017-4482
UK - Conduit Global
Category
Customer Service/Support

Overview

At Conduit Global we are recruiting talented Customer Service Advisors who are looking for a permanent, full time role who would love to join our busy call centre. We need attentive and empathetic advisors who share our values and our mission; to solve problems- big and small – for customers every single day, with urgency and care.

Responsibilities

  • Being the first point of contact for all customer queries.
  • Identify and prioritise vulnerable customers in line with company policies and procedures.
  • Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.
  • Promote and sell a wide variety of products and services, including insurance based products, to increase customer loyalty and customer care.
  • Investigate and resolve customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer.
  • Working in a FCA Regulated environment

Requirements

  • Excellent customer service skills
  • Strong interpersonal skills and the ability to build rapport with customers
  • Enjoy working and interacting with people
  • Strong communication skills, both written and verbal
  • Able to work accurately, with close attention to detail
  • Target Focused and Sales Driven
  • Fully flexible and committed to working between 06:45am-11pm Monday-Sunday
  • Previous call centre experience is desirable

What we can offer you in return:

  • Working for a Disability Confident Employer
  • A competitive salary starting at £8.25 per hour
  • £1.50 an hour extra for unsociable hours and all day Sunday shifts
  • Monthly bonus upon achievement of set KPIs
  • Sales commission paid in love to shop and high street Vouchers
  • Access to The People’s Pension Scheme
  • Excellent training and career development programme
  • 21 days of annual leaval up to 25 days per year of service
  • State of the art building in Cardiff's city centre
  • Discounts with local retailers and restaurants and client products
  • Childcare vouchers
  • Free eye tests
  • Free parking available at weekends
  • Onsite canteen

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