Full Time TAL/111 Call Handler

UK-Milton Keynes
2 weeks ago(12/6/2017 5:19 AM)
UK - Conduit Global
Customer Service/Support


Our Healthcare Services team are the heart of our business that’s why we’re looking to grow our team with caring and empathetic people, who are passionate to get the help our patients need.


Does this sound like you? Great!


This is a cross skilled position you’ll be the first point of contact for patients who are calling to book their first outpatient appointment to a NHS department, or taking inbound calls on our 111 service regarding non-emergency health problems.When a patient calls you will use your communication and reassurance skills to assess their symptoms using a clinical software tool in order to signpost and transfer patients to appropriate providers or our in house clinical assessment team. You will need excellent communication and listening skills along with the willingness to make a difference.


What hours will I work?


We’re looking for permanent, full-time Healthcare Call Handlers who are fully flexible Monday- Sunday and you will be contracted to 30-40 hours per week. Your shift pattern will fall between these days and hours as stated below.


The Appointment Line: 08:00 – 20:00 Monday to Friday 08:00 – 16:00 Weekends and Bank Holidays

111 Line: 24/7


Throughout your training periods pay rates will be £8.12 per hour. Once you have successful passed your training the pay will vary depending on the days and hours you work as stated below:


The Appointment Line:


Monday-Saturday £8.12 per hour

Sunday: £10.12 per hour


111 Service:


Monday-Saturday from 7am-11pm £8.70 per hour

Monday-Saturday 11pm-7am and any hours on Sunday £10.70 per hour


When you join Conduit Global you won’t just get a job, you’ll get a vocation. We always seek to promote talent from within our organisation and we will offer you all the help and support along the way. All of the reasons above and our great people landed us the prestigious title of Outsourced Contact Centre of the Year 2017 in Wales – now, it’s your chance to be part of it too!.


Please Note: Start date for this role is 8th January.


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