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Basic Scope and Description:
Based in Milton Keynes, this is an exciting and challenging position for a highly motivated and energetic individual. You must enjoy working in a very fast-paced, highly flexible environment. You will be exposed to an environment using the latest and greatest software including Oceana. The role will support our global businesses kgb, European brands, Conduit Global, and 118 118Money. The role will provide 1st and 2nd line support to all of our internal staff.
The ideal candidate will have a good understanding of various technologies and be able to present technical information in a non-technical manner.
Position: Healthcare Customer Service Representative
Reports To: Team Leader
Location: Milton Keynes
What we’re looking for
Our Healthcare Services team are the heart or our business that’s why we’re looking to grow our team with people that are passionate about delivering excellent customer service. Does this sound like you? Great!
What will I be doing?
When you join us, initially you will be working on The Appointment Line (TAL), you’ll be the first point of contact for patients who are calling to book their first outpatient appointment to a NHS department. However within this role you will also potentially have the opportunity to be up skilled to work on other business contracts which will attract an enhanced pay scale.
Basic Purpose and Scope:
A great opportunity has arisen for Inbound Call Handlers to join Conduit’s busy and dynamic Customer Services Department. We are actively seeking hardworking individuals who enjoy the fast paced environment of a call centre. We need energetic and fun-loving people who share our passion for helping people to become a part of the Conduit family.
You will be the first point of contact on the 111 non-urgent health care telephone line. As a 111 Call Handler, you will prioritise patient calls and address urgent care needs using critical thinking skills and a clinical software programme. In line with business needs you will also be cross-trained onto The Appointment Line service. The purpose of a TAL Call Handler is to receive inbound calls from patients who have received a GP referral and book those patients in for appointments to various NHS sectors.